IHI 109


Question 1 of 20
__________ is having a working knowledge of the cultural variables affecting management decisions.
A. Cultural accommodation
B. Cultural savvy
C. Cultural transfer
D. Cultural sensitivity
Question 2 of 20
According to research by Black and Mendenhall, up to __________ of expatriate managers leave their assignments early because of poor performance or poor adjustment in the local environment.
A. 10%
B. 20%
C. 30%
D. 40%
Question 3 of 20
Cultural variables (values, norms, and beliefs) determine basic attitudes toward:
A. work and time.
B. materialism and individualism.
C. change.
D. all of the above.
Question 4 of 20
Convergence occurs when:
A. management styles evolve into entirely different styles over time.
B. managers agree to disagree on how to manage.
C. management styles become more similar to one another.
D. employees and managers begin to behave alike.
Question 5 of 20
According to the GLOBE project, the __________ dimension refers to how much people in a society are expected to be tough, confrontational, and competitive versus moderate and tender.
A. assertiveness
B. humane orientation
C. future orientation
D. performance orientation
Question 6 of 20
Jane greatly values achievements and success. Fred, on the other hand, values time with family and friends. Based on Hofstede’s cultural dimensions, Jane is likely to come from a(n) __________ culture, while Fred is likely to come from a(n) __________ culture.
A. high power distance; low power distance
B. high risk loving; low risk loving
C. individualistic; collectivist
D. achievement oriented; performance oriented
Question 7 of 20
The example of Sweden barring airlines in the U.S. from transmitting passenger information, such as wheelchair need and meal preferences, over the Internet illustrates:
A. higher Internet use in Sweden compared to the U.S.
B. lax enforcement of privacy in Sweden.
C. the effect of the Internet on a country’s culture.
D. the effect of culture on how the Internet is used.
Question 8 of 20
The manner in which Europe views information privacy has its roots in:
A. culture and history.
B. acceptance of U.S. cultural practices.
C. the formation of the European Union.
D. the spread of technological innovations.
Question 9 of 20
Much of Japanese culture, and the basis of working relationships, can be explained by the principle of:
A. wa.
B. Tao.
C. ko.
D. tai.
Question 10 of 20
Which of the following is NOT a characteristic of Arab culture?
A. High context communication
B. Open admission of error
C. Polychromic use of time
D. Importance of preserving honor
Question 11 of 20
According to communication researchers Samovar, Porter, and Jain:
A. noise is always equally present in cross-cultural communication.
B. culture does not influence with whom we choose to speak.
C. cultural factors pervade the communication process.
D. communication behavior is not largely dependent upon culture.
Question 12 of 20
__________ is the process in which people look for the explanation of another person’s behavior.
A. Attribution
B. Cultural noise
C. Stereotyping
D. Affirmation
Question 13 of 20
When an Asian says “yes” to your questions, the person is indicating that he or she:
A. is in agreement with what you say.
B. has heard you.
C. will have to ask his/her boss.
D. None of the above
Question 14 of 20
During speech, Americans will look straight at you, but the British keep your attention by looking away. This is an example of:
A. object language.
B. proxemics.
C. paralanguage.
D. oculesics.
Question 15 of 20
Which of the following is the most accurate statement concerning the role of context in cross-cultural communication?
A. In high-context cultures, the message is implicit; in low-context cultures, the message is explicit.
B. In high-context cultures, there is a low sensory involvement; in low-context cultures, there is a high sensory involvement.
C. In high-context cultures, the message is explicit; in low-context cultures, the message is implicit.
D. In high-context cultures, there is a high sensory involvement; in low-context cultures, there is a low sensory involvement.
Question 16 of 20
Mr. XXXXX XXXXX carries a scarf as a gift from the U.S. for the wife of Mr. Ahmed, his business associate in Saudi Arabia. This action will be considered:
A. a bribe.
B. an obligation of Mr. Ahmed to reciprocate.
C. inappropriate and impolite.
D. friendly and generous.
Question 17 of 20
The __________ preference for written communication, even for informal interactions, demonstrates the formality of their relationships.
A. French
B. German
C. Arab
D. Japanese
Question 18 of 20
Communication over the Internet:
A. is generally unaffected by language, culture, and local laws.
B. will remain dominated by the English-language sites in the foreseeable future.
C. must be adjusted to differences in language, culture, and local laws.
D. is both a and b.
Question 19 of 20
Steps in the development of effective intercultural communication include all of the following EXCEPT:
A. careful encoding.
B. selective transmission.
C. meaningful attribution.
D. appropriate follow-up.