Multiple Choice Answers

1. Making sure that the product meets the specifications required by design during production is referred to as
quality of design
process capability
fitness for use
quality of conformance

2. Operations managers need an integrated view of business organizations.
True
False .

3. The concept of interchangeable parts was introduced by Frederick W. Taylor.
True
False .

4. How well the product or service does what it is intended to do is known as fitness for use.
True
False .

5. Subjective perceptions are not an important dimension of quality for manufactured products.
True
False .

6. A teacher and mentor for Black Belts is known as a Green Belt.
True
False .

7. The natural variation of a process relative to the variation allowed by the design specification is known as process capability.
True
False .

8. A census is a portion of items produced used for inspection.
True
False .

9. The design process is important to manufacturing firms, but not to service organizations.
True
False .

10. Comparing a product or process against the best-in-class is known as benchmarking.
True
False .

11. Reliability is the probability that a given part or product will perform its intended function for a specified length of time under adverse operating conditions.
True
False .
12. Dismantling and inspecting a competitor’s product to identify design features that might be used to improve your own product is known as reverse engineering.
True
False .

13. Products can be made easier to maintain by assembling them in modules.
True
False .

14. Providing quick service is an important aspect of quality customer service and TQM.
True
False .

15. Waiting lines are formed only when service operations are understaffed.
True
False .

In general, as the level of service improves, the cost of service increases.
True
False .

17. The basic objective of the layout decision is to ensure a smooth flow of work, material, people, and information through the system.
True
False .

18. Inefficiency is a disadvantage of a process layout.
True
False .

19. Cellular layouts reduce transit time and set-up time but they increase in-process inventory.
True
False .

20. The four primary functional areas of a firm are marketing, finance, operations, and human resources.
True
False .

21. The design process is important to manufacturing firms, but not to service organizations.
True
False .

22. Certification (e.g. ISO 9001) is a major component of quality pursuits.
True
False .

23. Operations Management designs, operates, and improves productive systems.
True
False .

24. The transformation process associated with health care is best described as
locational
exchange
physiological
informational
25. All of the following are principles of green product design except
Use new materials
Use less materials
Involve the entire supply chain
Change the paradigm of design
26. The systematic analysis of work methods known as scientific management is attributed to
Frederick W. Taylor
Eli Whitney
Henry Ford
Homer Simpson

27. The introduction of interchangeable parts into the production process was first proposed by
Eli Whitney
Adam Smith
Joe Montana
Henry Gantt

28. Operations management is concerned only with the day-to-day operations of the firm’s productive system.
True
False .

29. The approach to quality management which advocated continuous improvement to the production process to achieve conformance to specifications and reduce variability is most closely associated with
W. Edwards Deming
Philip Crosby
Kaoru Ishikawa
Frederick Taylor
30. Directly involving employees in the quality-management process is referred to as
partnering
a quality circle
Six Sigma
participative problem solving

31. Product characteristics that can be evaluated using a discrete response are known as
variables
samples
attributes
none of the above

32. Design specifications reflecting customer requirements for a product are known as
control limits
capability indices
natural variability
tolerances

33. The natural variation of a process relative to the variation allowed by the design specifications is known as
process capability
design tolerances
control limits
Six Sigma quality

34. Which of the following is not one of the four primary functional areas of a firm?
human resources
legal
marketing
operations