Mixed14.doc

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Question: _____ is essentially a quality-based approach to executing a strategy by ensuring that all employees understand the business direction and are working according to a plan to make the vision a reality.
A Mission deployment
B Policy deployment
C Value development
D Quality orientation
Question: A firm’s _____ guides the development of strategies by different groups within the firm, establishes the context within which daily operating decisions are made, and sets limits on available strategic options.
A Values
B Mission
C Vision
D Operating directions
B Mission
Question: According to Robert Cole, _____ is described as a non-linear, discontinuous, experimental, back-and-forth process that is needed in order to develop products and services to compete in the existing turbulent business environment.
A Random experimentation
B Probe-and-learn
C Organic development
D Growth-in-diversity
B Probe-and-learn
Question: At the SBU or divisional level, the strategic question is
A “How do we, as an organization, grow?”
B “On what basis does the organization widen or close the value gap?”
C “Where does the organization focus its resources to enhance its value offering?”
D “Where are the organization’s best opportunities for widening a value advantage or closing a disadvantage?”
C “Where does the organization focus its resources to enhance its value offering?”
Question: A team with a specific mission to develop something new or to accomplish a complex task is called a
A Self-managed team
B Virtual team
C Natural work team
D Project team
D Project team
Question: Herzberg’s Two-Factor theory suggests that two types of factors affect job performance. These factors are
A Referent and release factors
B Creative and innovative factors
C Motivation and reward factors
D Maintenance and motivational factors
D Maintenance and motivational factors
Question: In firms that implement Six Sigma efforts, _______ are often considered future business leaders.
A Master black belts
B Black belts
C Champions
D Green belts
Black belts
Question: All of the following are critical psychological states that drive the Hackman and Oldham model except
A Task significance
B Knowledge of results
C Experienced responsibility
D Experienced meaningfulness
A Task significance
Question: As per the policy deployment process diagram, a catchball situation occurs between the _____ stage and _____ stage.
A Corporate vision; long-term objectives
B Long-term objectives; mid-term objectives
C Short-term objectives; policy deployment plan
D Policy deployment plan; plan approval
C Short-term objectives; policy deployment plan
Question: James L. Bowditch and Anthony F. Buono categorize motivation theories as _____, _____, and _____ theories.
A Organizational; social; hybrid
B Individual; social; ecological
C Content; structure; experiential
D Content; process; environmentally based
D Content; process; environmentally based
Question: Most companies still use traditional measures such as _____ as a basis for compensation, while more progressive organizations use measures such as _____.
A Customer satisfaction; profit sharing
B Defect prevention; profitability
C Revenue growth; customer satisfaction
D Cycle time reduction; cost management
C Revenue growth; customer satisfaction
Question: _____ refers to the extent of workforce commitment, both emotional and intellectual, to accomplishing the work, mission, and vision of the organization.
A Workforce engagement
B Workforce management
C Personnel scheduling
D Workforce shift
A Workforce engagement
Question: Deming argued that the performance appraisal process was detrimental because it usually fails to account for _____ factors that affect individual performance.
A System
B Personal
C External
D Technical
B System
Question: If everyone is able to answer the question, “What does strategy mean in terms that I can act on?” which aspect of deployment will it address?
A Improperly defined organizational objectives
B Lack of alignment across the organization
C Misallocation of resources
D Insufficient operational measures
B Lack of alignment across the organization
Question: All of the following refer to the newer deployment process adapted by Japanese and American companies except
A Iterative planning
B Hoshin kanri
C Management by planning
D Policy deployment
Iterative planning
Question: A firm purchasing a key supplier to strengthen its value chain is an example of
A Collaboration
B Reengineering
C Vertical integration
D Unrelated diversification
C Vertical integration
Question: Which of the following issues is not addressed under the second group of questions in the Organizational Profile?
A Organizational structure
B Governance system
C Differences among customer and stakeholder groups
D Where senior leaders want to take the organization in the future
D Where senior leaders want to take the organization in the future
Question: Which of the following is not true of teamwork?
A Employees who participate in team activities feel less empowered
B Employees are more satisfied with the rate of improvement in quality in their companies
C Employees receive better training in both job-related and problem-solving skills
D Organizations are able to capitalize on diverse ideas, cultures, and thinking of employees
A Employees who participate in team activities feel less empowered
Question: Acquiring cross-functional skills, working in teams, and increased empowerment are forms of
A Job enrichment
B Motivation
C Workforce involvement
D Employee motivation
A Job enrichment
Question: Activities that strategic leaders perform generally include all of the following except
A Creating and communicating operational plans
B Sustaining an effective organization culture
C Developing key competencies and responsibilities
D Managing multiple constituencies
Creating and communicating operational plans