Mixed 6.doc

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1. The approach to strategic formulation and implementation utilizing strategies of total quality management to meet or exceed customers’ expectations and continuously improve products and/or services is referred to as the:
value added imperative.
quality imperative.
political imperative.
economic imperative.
2. Which of the following can be considered a “Born Global” firm?
Ford.
Amazon.
General Electric.
Union Pacific.
3. ___________is the need to understand the different consumer tastes in segmented regional markets and respond to different national standards and regulations imposed b autonomous governments and agencies.
International strategy
Multi-domestic strategy
dministrative coordination
National responsiveness
4. The process of providing goods and services in accord with a plan of action is referred to as:
strategy implementation.
strategy control.
strategy fulfilling.
strategy contingency.
5. A structural arrangement that handles all international operations out of a division created for this purpose is referred to as a(n):
worldwide organizational structure.
global matrix structure.
international division structure.
overseas network structure.
6. As an organizational characteristic, __________ is the assigning of individuals to specific, well-defined tasks.
interpretation
concentration
formalization
specialization
7. A structure that is a combination of a global product, area, or functional arrangement is referred to as a(n) __________ organizational structure.
assimilated
merged
mixed
variegated
8. A __________ is an agreement that allows one party to use an industrial property right in exchange for payment to the other party.
franchise
joint venture
license
certificate of proprietary usage
9. __________ investments involve the production of goods or services that are the same as those produced at home.
Conglomerate
Lateral
Horizontal
Vertical
10. __________ risks result from government policies and procedures that directly constrain the management and performance of local operations.
Transfer
Operational
Ownership-control
Exchange
11. Which of the following is not a challenge faced by international strategic alliances?
Inter-firm negotiations
Managing operations with partners from different national cultures
Preparation for alliance termination
All the above are challenges faced by international strategic alliances
12. __________ techniques are designed to help the overseas operation become part of the host country’s infrastructure.
Protective
Defensive
Integrative
Statutory
13. The amount remaining after all expenses are deducted from total revenues is referred to as:
Remuneration.
Profit.
Returns.
Proceeds.
14. The process of giving individuals and teams the resources, information, and authority they need to develop ideas and effectively implement them is referred to as:
total quality management.
reengineering.
empowerment.
kaizen.
15. The process of evaluating results in relation to plans or objectives and deciding what action, if any, to take is referred to as:
directing.
decision-making.
supervising.
controlling.
16. __________ theories explain work-motivation in terms of what arouses, energized, or initiates employee behavior.
Internal
Content
Implicit
Method
17. __________ is a psychological process through which unsatisfied wants or needs lead to drives that are aimed at goals or incentives.
Ability
Inducement
Assurance
Motivation
18. __________ consists of a job’s content, the methods that are used on the job, and the way in which the job relates to others in the organization.
Job design
Task portfolio
Job composition
Job structure
19. The theory that focuses on how motivation is affected by people’s perception of how fairly they are being treated is the:
goal-setting theory.
equity theory.
motivation theory.
expectancy theory.
20. A__________ manager believes that people are basically lazy and that coercion and threats of punishment must be used to get them to work.
Theory Z
Theory X
Theory A
Theory Y
21. __________ leadership is the use of both a work-centered and people-centered approach.
Participative
Paternalistic
Autocratic
Authoritarian
22. A __________ manager believes that under the right conditions, people not only will work hard but also seek increased responsibility and challenge.
Theory X
Theory Z
Theory Y
Theory A
23. Expatriate managers who are citizens of the country where the multinational corporate is headquartered are referred to as:
host-country nationals.
home-country nationals.
inpatriates.
third-country nationals.
24. __________ training programs are created for the specific needs of the participants.
Generic
Standardized
Tailor-made
Universal
25. _______________ is a method that focuses on positive outcomes, processes, and attributes of organizations and their members.
collective bargaining
positive organizational scholarship (POS)
authentic leadership
cross cultural leadership