Multiple Choice Answers

1. (TCO 2) Leadership effectiveness depends upon _____ of leaders, _____ of followers, and the _____ of the situation.
Timing; pulse; memory
Age; number; notification
Height; weight; length
Qualities; characteristics; nature
Gender; race; training

2. (TCO 2) Vince Lombardi had a _____ personality; his followers’ goal was to be equal to their understanding of his ____.
Schizophrenic; needs
Mercurial; orders
Stoic; desires
Charismatic; values and goals
Difficult; deficiencies

3. (TCO 2) Regarding the importance of enthusiasm for leadership effectiveness, _____ said, “Good work is never done in cold blood; heat is needed to forge anything. Every great achievement is the story of a flaming heart.”
Martin Luther King
George Patton
Harry Truman
Colin Powell
Eleanor Roosevelt

4. (TCO 2) The most important quality of leadership is ____, including _____ and ____.
Knowledge; on-the-job learning and formal education
Motivation; desire and effort
Integrity; honesty and courage
Decisiveness; information finding and willingness to take orders
None of the above

5. (TCO 2) Characteristics of followers that influence the leadership process are _____ and ____.
Race and gender
Respect for authority and interpersonal trust
Past mistakes and future plans
Abstract reasoning and concrete experience
None of the above

6. (TCO 2) If you have _____ intelligence, you have the ability to deal with people; if you have musical-rhythmic intelligence, you appreciate _____ and ____.
Intrapersonal; sculpting and surgery
Verbal/linguistic; logical reasoning and exploring patterns
Musical/rhythmic; saying words and using your body
Interpersonal; pitch and rhythm
None of the above

7. (TCO 2) Increasingly, the American workplace is becoming ____, ____, and ____.
Contemplative, rule-based, and quality conscious
Moderate, rational, and organized
Fast-paced, culturally diverse, and global
Customer driven, finance focused, and geography-bound
None of the above

8. (TCO 2) Participative followers _____ such management practices as regular staff meetings, the open door policy, and sharing concern for people’s feelings.
None of the above

9. (TCO 2) A transformational leader does all but which of the following:
Develops a vision that is compelling to followers
Articulates a strategy for bringing vision to life
Builds momentum by recognizing progress
Demonstrates character by setting an example
Takes credit for the accomplishments of others

10. (TCO 2) An important factor in determining leadership effectiveness is _____ based on preferred styles of leading and following.
The number used
Income and geography
Size and distance
Leader-follower compatibility
All of the above

11. (TCO 5) The _____ reports U.S. companies are experiencing _____ results using quality improvement efforts to improve business performance.
“Wall Street Journal”; negative
“Business Roundtable”; mixed
Harvard Business School; positive
Government Accounting Office; positive
None of the above

Multiple Choice Questions
1. (TCO 2) Ghiselli identified six traits as being important for effective leadership. Which of the following is not one of them?
Supervisory ability
Strong ego

2. (TCO 2) All of the following are factors that influence the nature of the situation or the context of leadership except:
Type of work performed
Size of organization
Social climate
Employee wages

3. (TCO 3) A leader’s use of _____ and _____ is effective only for a short period of time.
Psychological size and overbearance
Experience and skill
Patience and understanding
Knowledge and ability
None of the above

4. (TCO 3) Dealing with people face-to-face, being open and receptive, and _____ can improve communication in the workplace by reducing physical and psychological distance.
Showing courtesy
Being less judgmental
Involving people in decisions that affect them
All of the above

5. (TCO 5) Deming worked with the _____ and helped to rebuild their economy.

6. (TCO 3) Good ways to be a servant leader include:
Get out of the executive suite and onto the floor
Get out of the headquarters and into the field
Get out of the ivory tower and into the real world
All of the above
None of the above

7. (TCO 3) The quality of _____ is possessed by all truly great leaders:
Looking before leaping
Doing the right thing for the right reason
Following-up on decisions
Considering alternative courses of action
Never telling a lie

8. (TCO 5) The self-fulfilled person possesses all of the following except:
Accurate perception of reality
No need for privacy

9. (TCO 5) Maslow identified all of the following as characteristics of a self-actualized person except:

10. (TCO 5) A company that promotes communication, employee relations, and the open-door policy would interest an applicant at the:
Third motivation level
Fifth motivation level
Fourth motivation level
None of these levels

11. (TCO 3) Beliefs and values of the participative leader include:
Full and free communication
Reliance on consensus to manage conflict
A basically human bias emphasizing the importance of individuals
All of the above
None of the above

Multiple Choice and Essay Questions
1. (TCO 5) After survival, security, and belonging needs are satisfied, people are motivated by the need for:
None of the above

2. (TCO 5) The nature of one’s work is particularly critical in satisfying _____ needs.
Physical needs
Affiliation needs
Security needs

3. (TCO 1) A leader’s ability to _____ and _____ is essential for leadership success.
Understand people, deal with them effectively
Understand finance, keep technically proficient
Manipulate others, retain personal power
Live a balanced life, support the arts
None of the above

4. (TCO 5) Jeffrey Pfeffer shows that _____ correlates positively with motivation, and identifies _____ practices that successful companies share.
Profit; seven
Safety; three
Enthusiasm; 10
All of the above
None of the above

5. (TCO 5) Proven policies and techniques that have positive effects on employee morale include all of the following except:
Introduce a group bonus plan
Increase the amount and types of group interaction
Assign whole tasks, including preparatory and finishing work
Eliminate rewards based on job classification
Reduce the number of hierarchical levels
Allow workers to determine their own work methods

6. (TCO 5) _____ is the author of The Human Side of Enterprise.
Abraham Maslow
Douglas McGregor
Kurt Lewin
Ken Blanchard

7. (TCO 5) Participative leadership, which has been employed by many supervisors and managers to build employee morale and achieve high performance, has its roots in:
Autocratic government
Democratic ideals
Socialist movements
Communist regimes

8. (TCO 5) Unempowered is to empowered as:
Leader decides policy; people ignore policy
Roles and responsibilities defined by leader; roles and responsibilities conflicting and unclear
Check with leaders on all decisions; check with those affected on decisions
Work together to determine a standard; not concerned with standards
Leader writes performance plan; there is no performance plan

9. (TCO 5) (1) Explain how the philosophies of W. Edwards Deming impact quality in the workplace.

(2) Using 5 of the practices described in the “Deming Way”, explain how each directly contributes to a quality workplace.
(Points : 20)