The tendency to perceive individuals differently based on their position or job is called the __________ effect.
A manager prefers to work with subordinates who think like that manager under the belief that “Birds of a feather flock together.” This is an example of __________.
the social status effect
the salience effect
the similar-to-me effect
the glass ceiling
quid pro quo harassment
Which of the following is NOT mentioned in the textbook as a firm that adopts the proactive approach to social responsibility?
Ben and Jerry’s
Green Mountain Coffee
Title VII of the Civil Rights Act prohibits discrimination on the basis of all of the following EXCEPT:
The __________ rule states that an ethical decision is one that produces the greatest good for the greatest number of people.
Ford Motor Co. assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car. This is an example of __________.
the ombudsman effect
quid pro quo
Under the __________ rule, an ethical decision is the one that best maintains people’s fundamental privileges.
Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the __________ approach.
People or groups who supply a company with its productive resources are called __________.
A female subordinate is offended by posters in her supervisor’s office that she feels are degrading to women. This supervisor has exhibited __________.
the similar-to-me effect
the glass ceiling
the salience effect
quid pro quo sexual harassment
a hostile work environment
When selecting a business-level strategy plan the “Stuck in the Middle” approach:
is no longer preferred.
combines the two approaches of “low cost & differentiation.”
usually forces a choice between “low cost & differentiation.”
means a decision cannot be made until more information is obtained.
is biased toward prior information.
Firestone Tire and Rubber Company set up a chain of Firestone retail stores to sell its tires to American consumers. This is an example of:
forward vertical integration.
a global strategy.
a focused-differentiation strategy.
a multidomestic strategy.
backward vertical integration.
Managers in biotechnology know that new drugs have a 10% chance of passing advanced clinical trials. This is an example of __________.
When an organization enters a new type of industry that is not similar in any way to the current businesses of the organization, this is known as a(n) ____________ strategy.
concentration on a single business
An organization creates a list of possible future forecasts of business situations and creates a plan to respond to each of these forecasts. This is known as __________ planning.
After hearing one member describe a problem to be addressed, all members of a group first write down ideas and solutions. After this, everyone shares those suggestions without criticism. The group, one by one, clarifies, critiques, and discusses the alternatives. Finally, each member ranks all the alternatives, and the highest-ranking alternative is chosen. This process is called __________.
nominal group technique
programmed decision making
When managers cannot assign probabilities of future occurrence to possible alternatives to a decision, this is known as __________.
According to the administrative model of decision making, if managers cannot possibly specify all of the possible alternatives to a decision, this is the result of:
an optimum decision.
In the classical model of decision-making, the most appropriate decision given the likely future consequences to the organization is known as the ______________ decision.
When an organization updates its five-year plan annually in order to take into account changing conditions within the organization and in the organization’s external environment, this is known as which type of plan?
In which type of organizational design are employees correctly referred to as “two-boss employees?”
In general, the more stable the organization’s environment, the __________ complex its strategy; the less skilled its workforce, the __________ likely that the organization will use a formal organizational structure.
__________ technologies are characterized by __________ task variety and __________ task analyzability.
Routine; low; high
Routine; high; low
Nonroutine; high; high
Nonroutine; low; low
Which is NOT an integrating mechanism that organizations can use to increase coordination?
A counselor who works with the families of teenagers who are drug-dependent has ________________ than a worker who washes the left side of automobiles as they come through a car wash service.
lower task significance
less skill variety
less task identity
higher task significance
In the TQM process, once a measure has been set for comparison, the next step is to:
focus on the customer.
design a marketing strategy.
set a challenging quality goal and create incentives for reaching that goal.
In a ___________ layout, workstations are not organized in a fixed sequence, rather, each workstation is relatively self-contained and a product goes to whichever workstation is needed.
One way organizations can keep their hierarchy flat is to:
decrease the span of control.
increase the number of levels of management.
The way in which machines, robots, and people are grouped together affects how ___________ they can be.
The number of new problems that a manager experiences in performing his or her job is known as:
A division manager is told to “maximize the sales of the division” and is then evaluated on the basis of the net sales generated by the division. This is an example of a(n) __________ budget approach.
An HR specialist gives a personality test to applicants for a factory-worker position. This is an example of _______________.
The final step in the control process is to:
initiate corrective action.
measure actual performance.
establish the standards of performance.
compare actual performance to the standards.
A job applicant calls a professor who taught him in college and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of __________.
a request for a reference
At the __________ stage of the process of transforming raw materials into finished goods, managers typically use __________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.
When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in _______________.
Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers need training and what types of skills and knowledge these managers need to develop. This process is known as __________.
Recruiting outside of an organization to find workers who have not worked for the organization previously is known as __________.
The component of an HRM system that focuses on helping managers to develop the skills and abilities that will enable them to perform their jobs successfully is ___________________.
training and development
An organization sets up a management information system (MIS) that gives managers information about changes in the task environment that may impact the organization later on. This is an example of _____________ control.
The ability of a leader to get others to act in certain ways is known as that leader’s __________.
The power of a leader that comes from the respect and loyalty of subordinates is known as __________ power.
Leadership that makes subordinates aware of their jobs’ importance to the organization is called __________.
Leadership theories that propose that the effectiveness of a leader depends on the situation in which the leader finds herself are known as __________ models.
Andrew Grove, CEO of Intel, holds a Ph.D. in chemical engineering and is very knowledgeable about the microprocessors that Intel produces. He advises an R&D scientist about a possible new product idea. Which type of power do we say Grove has?
A supermarket manager schedules the workers in the supermarket to ensure that enough cash register clerks are available at different times during the day depending on the expected demand from customers. This manager has engaged in which type of behavior?
People experiencing overpayment inequity are most likely to:
raise their perceptions of their own inputs.
ask for a raise.
be absent more.
raise their perceptions of others’ outcomes.
According to a recent study, about what percentage of medium- or large-size organizations use profit-sharing plans with their employees?
According to path-goal theory, when leading creative workers, a manager should be __________.
supportive and critical
supportive and uncritical
hands-off and critical
hands-off and uncritical
A subordinate changes his behavior from a dysfunctional to a functional behavior, and his manager then removes an undesired outcome. This is known as __________.
In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to __________.
flipping a coin
A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender’s perspective. We say that this manager is attempting to __________.
reduce information richness
create a rumor
use information distortion
Linguistic style includes all of the following EXCEPT:
use of pauses.
Which of the following is NOT a factor in deciding what communication medium a manager should use?
Information richness of a medium
The manager’s personality
Time needed for communication
Need for a paper trail
The paths along which information flows within the organization are called __________.
Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams?
Ad hoc teams
Managers who ____________ are likely to see their ___________.
decrease uncertainty; power decrease
decrease uncertainty; power increase
increase uncertainty; power increase
decrease their power; uncertainty increase
increase their power; uncertainty increase.
An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have:
pooled task interdependence.
a virtual team format.
reciprocal task interdependence.
sequential task interdependence.
A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force “will take up the slack.” This group member is exhibiting __________.
an interest group role
a virtual team role
a role-making role
Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as __________.
sequential task interdependence groups
self-managed work teams