Multiple Choice Answers

Question 1
The most intense competition for companies in the United States now comes from:
A. Japan, Thailand, and China.
B. India, China, and Japan.
C. Germany, India, and Japan.
D. China, Korea, and Japan

Question 2
In order to sit for the __________ certification examination, individuals must have a minimum of eight years of work experience in one or more of the following disciplines: management and leadership, the quality system, product and process design, product and process control, and continuous improvement.
A. Quality Supervisor
B. Quality Technician
C. Quality Engineer
D. Manager of Quality/Organizational Excellence

Question 3 of 20
When effectively practiced, __________ allows every aspect of an organization to operate at peak levels.
A. total quality
B. empowerment
C. process improvement
D. freedom through control
Question 4
Which of the following certifications is for managers who lead and champion continual-process improvement initiatives?
A. Calibration technician
B. Six Sigma Green Belt
C. Manager of Quality/Organizational Excellence
D. Quality Process Analyst

Question 5
By __________ the United States was consuming more than it produced and the trend continues to this day.
A. 1960
B. 1970
C. 1980
D. 1990

Question 6
By the early 2000s, Asian companies began adopting __________ as a way to ensure effective environmental management.
A. ISO 9000
B. ISO 14000
C. Benchmarking
D. Defect Frequency Management

Question 7
One of the ways __________ can be accomplished is by structuring work that allows employees to make decisions concerning the improvement of work processes within well-specified parameters.
A. aesthetics
B. conformance
C. empowerment
D. peak performance

Question 8
To succeed in the global marketplace for now and in the future, organizations need to operate according to:
A. a commitment to the fundamentals.
B. the principles of quality management.
C. specific project plans.
D. the organization’s learning cycle

Question 9
The total quality approach has which of the following characteristics?
A. Teamwork
B. Obsession with quantity
C. Confusion and poor leadership
D. One employee in charge

Question 10
The __________ is the time it takes to turn an idea into a finished product.
A. product development cycle
B. productivity curve
C. product design process
D. utility maximizer

Question 11
The __________ summarize(s) the factors that can inhibit transformation to world-class quality.
A. System of Profound Knowledge
B. Seven Deadly Diseases
C. Pareto Principle
D. Deming Cycle

Question 12
The most common college degree among American CEOs is the:
A. Quality Management.
B. MBA.
C. CFO.
D. Management and Leadership.

Question 13
Of the trends listed below, which one increases the level of globalization in business?
A. Growing irrelevance of distance
B. Shifts in the interest rates
C. Quality of the product
D. Rise of small towns

Question 14
In a total quality organization, __________ define(s) quality.
A. employees
B. internal and external customers
C. management
D. continual improvement

Question 15
According to the Three-Legged Stool of Total Quality, the seat of the stool is(are):
A. people.
B. processes.
C. measures.
D. customers.

Question 16
According to _________, organizations should concentrate their energy on eliminating the vital few sources that cause the majority of problems.
A. the cycle of process improvement
B. the Pareto Principle
C. Deming’s Fourteen Points
D. the integrated strategic focus

Question 17
Which of the following countries is the most competitive country in the world?
A. Germany
B. United States
C. Japan
D. Switzerland

Question 18
Which of the following statements are considered true concerning the affects of global integration?
A. It has helped fuel economic growth throughout the industrialized world.
B. It can be the Achilles heel of economic growth.
C. Downturns in one country can now have a ripple effect that quickly spreads to other countries.
D. All of the above

Question 19
The most important key in maximizing competitiveness is:
A. education.
B. human resources.
C. teamwork.
D. government.

Question 20
Two U.S. consultants who worked with Japanese managers during that country’s efforts to improve quality in the 1950s were:
A. Juran and Crosby.
B. Deming and Crosby.
C. Deming and Juran.
D. Crosby and Joiner