Multiple Choice Answers

Supply chain management systems include manufacturers, warehouses, stores, and:
A. customers.
B. competitors.
C. buying centers.
D. suppliers.

In the 1990s before the widespread use of the Internet, the typical, well-organized order-to-delivery process included order creation using a telephone, fax or mail, order processing, credit authorization and warehousing and deliver often took:
A. a month or more.
B. six to eight weeks.
C. up to a week.
D. 15-30 days.

Ticketing and marking refers to:
A. quantifying JIT reliability and assessing its impact.
B. booking shipping routes and marking the distribution destination.
C. creating and placing price and identification labels.
D. determining discounts and marking them into the computerized EDI.

Typically, manufacturers and retailers exchange business documents through a(n) __________ system.
A. cross-docking Internet
B. electronic data interchange
C. floor-ready intranet
D. vertical conflict reduction

CPFR refers to __________ inventory management systems.
A. centralized, planning, factoring, and receiving
B. collection, partnering, franchising, and receiving
C. collaborative, planning, forecasting, and replenishment
D. corporate, partnering, facilitation, and replenishment

Retailers use __________ to get customers into their stores.
A. in-store promotions
B. specialty product displays
C. mass media advertising
D. off-price wholesaling

__________ is an element of supply chain management that concentrates on the movement and control of the physical products.
A. Dispatcher decision-making
B. Strategic relationship management
C. Logistics management
D. Corporate vertical marketing

Manufacturers use wholesalers and retailers because:
A. they have no other choice.
B. they do not cost much.
C. they create value through convenience and lower prices.
D. wholesalers control retailers.

For brick-and-mortar retailers, a key ingredient to place decisions is:
A. product placement promotion.
B. convenient locations.
C. private-label places.
D. off-price placement.

Benefits of __________ as a channel include matching or exceeding the convenience of catalogs, providing a great deal of information about products, and collecting information about how customers shop.
A. the store
B. mail order
C. direct mail
D. the Internet

__________ communities are networks of social shoppers who see an enhanced emotional connection with other participants during an Internet shopping experience.
A. Self-actualizing
B. Virtual
C. Innovator
D. Gen-Y

__________ provide a consistent experience for on-line customers who cannot touch and feel merchandise prior to purchasing it.
A. Shopping bots
B. Price guarantees
C. Reduced shipping costs
D. Brands

__________ can improve supply chain efficiency by allowing manufacturers to sell on consignment, which shifts the cost of maintaining inventory from the retailer to the manufacturer, and shifting the time of sales personnel from writing orders to selling new items and developing relationships
A. JIT systems
B. Value-added supply chains
C. The Internet
D. Vendor-managed inventory

In a(n) __________ supply chain, none of the participants has any control over the others.
A. cooperative
B. corporate
C. contractual
D. conventional

There are a number of different kinds of supply chains, but when there is a great deal of volume and a powerful channel participant, you are likely to find a(n) __________ supply chain.
A. cooperative
B. conventional
C. contractual
D. administered

Today, __________ dominate their supply chains.
A. large retailers
B. manufacturers
C. distributors
D. wholesalers

Generally, the larger and more sophisticated the channel member, the less likely that they will:
A. use intermediaries.
B. rely on marketing research.
C. use multi-channel marketing.
D. use intensive distribution.

__________ are combating competitive pressures by offering fresh food and healthy fast food, tailoring assortments to local marketing, opening locations closer to where consumers work and shop, and adding new services.
A. Warehouse clubs
B. Supercenters
C. Convenience stores
D. Department stores

Category killers are also known as:
A. full-line discount stores.
B. category specialists.
C. specialty stores.
D. warehouse clubs.

Consumers visiting __________ often comment that they feel like they are on a treasure hunt, searching for a bargain.
A. department stores
B. off-price retailers
C. discount stores
D. lower value stores