Interruptions are one characteristic of stage-hogging.
Women, rather than men, tend to respond to others’ problems by offering advice.
Speaking is an active process; listening is a passive activity.
The listening program described in Chapter Seven, “They Aid Customers by Becoming Good Listeners,” cosmetologists were trained listening skills to
a. help customers clarify their thinking.
b. provide appropriate advice to their customers.
c. frame questions that help sell products.
d. constructively criticize customer’s hair style choices.
e. All of these answers are correct
Mindless listening is never suggested because it shows lack of concern for the speaker.
Analyzing can be one way to help a speaker consider alternative meanings.
The advantage of paraphrasing to help is that
a. you can help the problem-holder to sort out the problem.
b. you can suggest the solution that’s best for your partner.
c. you can point out your partner’s good ideas.
d. you can share your own experiences and ideas.
e. All of these answers are correct.
According to your text, advice is
a. only to be used when paraphrasing fails.
b. helpful when it is correct or accurate.
c. best when preceded by your analysis of a situation.
d. actually unhelpful at least as often as it is helpful.
e. less helpful than either supporting or judging response styles.
According to research, most listeners retain 70 percent of a message for several weeks.
According to a study of college students and their communication activities, over 20 percent of their communication time was spent
c. engaging in interpersonal listening.
e. engaging in media listening.
Good listening involves paying attention to nonverbal cues as well as the actual spoken words.
When choosing the best listening style, it is important to consider
a. the situation.
b. the other person.
c. your personal style.
d. both a and b above.
e. a, b, and c above.
Mindless listening can be a practical way to listen.
Rapid thought is a factor in why we don’t listen better because we can understand speech faster than the other person speaks.
Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.
Sue listens carefully to her instructor as he discusses the upcoming exam since she hopes to get an A. This illustrates what step in the listening process?
Prompting is a more passive listening style than advising.
All of the following are reasons why it’s impossible to listen well all the time except
a. message overload.
b. rapid thought.
c. lack of training.
d. faulty assumptions.
e. message importance.
All of the following are reasons why it is difficult to listen all the time except:
a. We hear so many verbal messages.
b. We are often wrapped up in personal concerns.
c. We comprehend words at a slower rate than people speak them.
d. We have many physical distractions.
e. We think speaking has more advantages than listening.
A counterfeit tag question is one where the asker is looking for agreement, not information.
Listening is a natural ability and can’t be improved through training.
“I think that the reason you’re so confused is that you’re trying to make everyone else happy and forgetting your own happiness.” This statement is what type of listening response?
According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors.
When you use paraphrasing as a helping tool, your reflection should usually contain both thoughts and feelings.
Accurate analysis of a problem may arouse defensiveness.
Since all judging listening responses are negative, we should avoid them at all cost.
Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere. You could call her listening style in this instance
a. stage hogging.
b. insulated listening.
d. defensive listening.
When you try to reflect the underlying theme in a statement, you are engaging in
The “Meetings Going ‘Topless'” reading describes how some Silicon Valley firms
a. train employees how to listen better by increasing eye contact
b. have increased productivity through increased use of personal media devices
c. have banned laptops and other personal media devices from meetings
d. have improved the listening environment with use of a “Talking Stick”
e. none of the above
There is no single “best” listening style to use in all situations.
Liking or loving is a better predictor of relational satisfaction than respect.
The experimenting stage of interpersonal relationships is characterized by small talk.
All of the following are true about similarity research except
a. For the most part, we like people who are similar to us.
b. Communication ability is more important to relational happiness than being similar.
c. Being similar to others can boost your ego.
d. Attraction is greatest when we’re similar to others in areas like goals and beliefs.
e. We tend to have stronger dislike for people who are similar to us but offensive.
Relational messages deal most commonly with control, immediacy, affinity, or respect.
It is possible for a business partnership to move to a bonding stage.
The dialectical tension strategy couples use when they choose one end of the dialectical spectrum at some times and the other end at other times is called segmentation.
Molly makes an excuse not to attend a party she knows Jack is invited to. She’s most likely in which stage with Jack?
We are often attracted to people who
a. we find physically attractive
b. are different but can satisfy our needs.
c. are similar to us.
d. we interact with frequently.
e. All of these choices are true.
The degree to which the partners in an interpersonal relationship like or appreciate one another is called
c. the communication of honesty.
e. the like-love phenomenon.
According to Knapp’s model of interaction stages, symbolic public gestures that show the world that a relationship exists usually occur in which stage in interpersonal relationships?
Differentiation in relationships is always negative, since it is part of the “coming apart” process.
Partners make fewer straightforward requests in the integrating stage than they did in earlier relational stages.
Whenever we discuss a relationship with another, we are
b. improving our relationship
e. receiving double messages.
Attraction to others is greatest when we perceive we are similar to them in a high percentage of important areas, like goals and beliefs.
The only benefit of forgiving a transgression is that the relationship might be repaired.
Research shows that transgressors who have been forgiven are less likely to repeat their offenses than those who have not received forgiveness.
There are two types of relational control: decision control and conversation control.
The levels of connection and autonomy that we seek can change over time.
According to your text, we are more attracted to people who are good at what they do but admit their mistakes.
Metacommunication is a destructive substitute for real communication.
Affinity messages can be either positive or negative.
Your roommate says, “It’s your turn to take out the trash” in a demanding tone of voice. If you want to find out the relational dimension of the message, you should
a. remind your roommate nicely that you took the trash out last night.
b. use perception checking to see if your roommate is upset with you.
c. negotiate other ways of dealing with the trash problem.
d. ask your roommate’s friends to explain the real problem.
e. point out how defensive your roommate sounds.
New employees tend to be more satisfied with and committed to their jobs when helpful information is plentiful.
The move from initiating to experimenting occurs at the same pace for both those communicating in cyberspace and face-to-face.
The term used to describe messages that people exchange, verbally or nonverbally, about their relationship is
Relational messages are frequently nonverbal.
Whereas affinity involves liking, respect involves esteem.
Commitment is only important in some types of interpersonal relationships.
Almost every message has
a. content dimension
b. relational dimension
c. both a content and a relational dimension.
d. no dimensions unless the communicators intend them to.
e. an unintentional message.
The person who exercises the greatest amount of conversational control doesn’t always make the decisions in interpersonal relationships.