Multiple Choice Answers
__________ is a set of matrices used to relate the voice of the customer to technical features and production planning and control requirements.
A. BCG matrix
B. House of Quality
C. Production matrix
D. Customer Quality Index
DFMEA stands for:
A. design failure mode and effects analysis.
B. design function mode and effects analysis
C. design failure mode and efficiency analysis
D. design feature methods and efficiency analysis
Doing work incorrectly, in the wrong order, or too slowly, as well as doing work not requested are examples of __________ errors.
__________ is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.
A. Quality engineering
B. Compliance management
The responsibility for control can be determined by checking the three components of control systems. If any of these criteria is not met, then the process is the responsibility of:
B. quality control team.
C. the process owner.
D. the supervisor.
When __________ causes are present, the process is deemed to be out of control.
If the variation in the process is due to __________ causes alone, the process is said to be in statistical control.
_________ is a methodology for monitoring a process to identify special causes of variation and signaling the need to take corrective action when it is appropriate.
A. Quality function deployment
B. Statistical process control
C. Process management
D. Variation mapping
The __________ phase of DMAIC focuses on why defects, errors, or excessive variation occur.
In which phase of the DMAIC process does statistical thinking play a critical role?
__________ is a picture of a process that shows the sequence of steps performed.
A. Cause-and-effect diagram
C. Pareto diagram
__________ is a technique for prioritizing types or sources of problems.
A. Cause-and-effect diagram
B. Pareto analysis
C. Scatter diagram
D. A process map
In a Pareto distribution, the characteristics are ordered:
A. according to the criticality.
B. from largest frequency to smallest.
C. historically, from the earliest to the latest.
D. in a sequential manner based on the work-flow.
__________ illustrate relationships between hypothesized causes and effects.
B. Pareto diagrams
C. Scatter diagrams
D. Cause-and-effects diagrams
__________ is designed to ensure that equipment is operational and available when needed.
A. Standardized work system
B. Source inspection
C. Pull production system
D. Total productive maintenance
In the __________ system, upstream suppliers do not produce until the downstream customer signals a need for parts.
B. reduced handoff
C. standardized work system
D. pull production
Breakthrough improvement refers to:
A. continuous change.
B. programmed innovation.
C. discontinuous change.
D. a lack of variation.
_________ is the search for best practices that will lead to superior performance.
C. Alternatives analysis
The term __________ refers to approaches that produce exceptional results, are usually innovative in terms of the use of technology or human resources, and are recognized by customers or industry experts.
A. best practices
B. breakthrough practices
C. innovation credits
D. breakthrough standards
__________ is focused on breakthrough improvement to dramatically improve the quality and speed of work and to reduce its cost by fundamentally changing the processes by which work gets done.
D. Process mapping