Part A: Two paragraph each

Dot is a new automobile salesperson, who reports to Greg. Imagine that Dot is unsure about greeting potential customers who walk into the automobile showroom and Greg is interested in helping her manage that role, which he calls a “How can I help you?” role. Using the five steps presented in Figure 9.3 on page 221 of your textbook, describe a role episode in which Greg helps Dot with this problem.

Step 1:  Evaluate Standards

Step 2:  Expected Role

Step 3:  Perceived Role

Step 4:  Enacted Role

Step 5:  Feedback