Expert Answers

(TCO 10) If BIOS does not recognize a newly installed hard drive, you should
check msconfig utility.
ensure the memory is properly seated.
gently tap the hard drive to reseat the heads.
verify that the data cable has been properly attached.
(TCO 10) If BIOS does not recognize a newly installed hard drive, you should
check msconfig utility.
check the hard drive jumpers.
ensure the memory is properly seated.
gently tap the hard drive to reseat the heads.
(TCO 10) When troubleshooting a motherboard problem, you should
always wear a grounding strap.
never wear a grounding strap.
leave the power cord plugged in while working in the case.
remove the processor.
(TCO 10) If the PC powers down at an unexpected time, this is likely to be a symptom of a(n) ____ problem.
Electrical
Motherboard
Memory
hard drive

(TCO 2) It is important to be able to understand the boot process. Explain in detail what happens when you boot your computer. (HINT: Be sure to talk about the four main parts of the boot process as outlined in your text.)

(TCO 3) Based on your understanding of the four types of system resources, which one do you think would not be required for a video card? Why would the other three probably be required?

(TCO 7) You have set up a small LAN in your home with two Windows XP PCs connected to the Internet using a DSL connection. You have a DSL router box connected to the DSL line and to a small hub. Your two PCs connect to the hub. You have enabled Internet Connection Firewall on the LAN connection on both PCs, and you can browse the Internet from either PC. However, you discover that each PC cannot use the resources on the other PC. Explain the issue and how to resolve.

(TCO 7) What is data broadcasting in terms of a LAN? Describe a network connection device that uses it and one that does not.

(TCOs 10, 11) You work on the IT staff of a large corporation. You need to install Windows XP onto a PC that does not have a CD-ROM drive or other optical drive. How could you go about doing this?

(TCO 10) Your floppy drive fails, so you replace it with a new one. When you power up and check Windows Explorer, you discover that the system does not recognize the new drive. What steps should you take to troubleshoot the problem? Explain your reasoning.

(TCO 10) You have upgraded from Windows 98 to Windows XP. You want to install a web camera on your PC, but the drivers that came bundled with your camera are written for Windows 98 and Windows 2000. Which of the following options would be the best solution to resolve the problem?

(TCO 2) It is important to be able to understand the boot process. Explain in detail what happens when you boot your computer. (HINT: Be sure to talk about the four main parts of the boot process as outlined in your text.)

(TCO 3) Based on your understanding of the four types of system resources, which one do you think would not be required for a video card? Why would the other three probably be required?

(TCO 7) You have set up a small LAN in your home with two Windows XP PCs connected to the Internet using a DSL connection. You have a DSL router box connected to the DSL line and to a small hub. Your two PCs connect to the hub. You have enabled Internet Connection Firewall on the LAN connection on both PCs, and you can browse the Internet from either PC. However, you discover that each PC cannot use the resources on the other PC. Explain the issue and how to resolve.

(TCO 7) What is data broadcasting in terms of a LAN? Describe a network connection device that uses it and one that does not.

(TCOs 10, 11) You work on the IT staff of a large corporation. You need to install Windows XP onto a PC that does not have a CD-ROM drive or other optical drive. How could you go about doing this?

(TCO 10) Your floppy drive fails, so you replace it with a new one. When you power up and check Windows Explorer, you discover that the system does not recognize the new drive. What steps should you take to troubleshoot the problem? Explain your reasoning.

(TCO 10) You have upgraded from Windows 98 to Windows XP. You want to install a web camera on your PC, but the drivers that came bundled with your camera are written for Windows 98 and Windows 2000. Which of the following options would be the best solution to resolve the problem?
Buy a new web camera.
Reinstall Windows 98.
Check the camera manufacturer’s website for Windows XP drivers.
Check the Microsoft website for your web camera drivers.