__________ refers to any activity by which employees participate in work-related decisions and improvement activities, with the objectives of tapping the creative energies of all employees and improving their motivation.
A. Employee involvement
B. Employee engagement
C. Workforce management
D. Job enrichment
Empowerment resembles Juran’s concept of:
A. quality function deployment.
C. steering committees.
D. self-managed teams.
A good compensation system has all of the following objectives EXCEPT:
A. diminishing intrinsic motivation.
B. attracting, retaining, and not de-motivating employees.
C. reducing unexplainable variation in pay.
D. encouraging internal cooperation rather than competition.
The job characteristics theory states that people will be more motivated to work and more satisfied with their jobs to the extent that their jobs possess certain core characteristics which include all of the following EXCEPT:
A. skill variety.
B. task identity.
C. growth potential.
D. task significance.
Which of the following core job characteristics does NOT lead to the ‘experienced meaningfulness of the work’?
A. Skill variety
C. Task identity
D. Task significance
The acquired needs theory perspective on employee motivation states that people are motivated by:
A. work that fulfills their needs.
B. environmental factors in the organization.
C. new challenges that exercise their skills.
D. incremental financial incentives.
The need most likely to be fulfilled by participation in quality-based initiatives is the need for:
Employees with a high need for __________ are likely to be quite frustrated with traditional organizations that give them little influence.
According to the goal-setting theory, goals will be motivating to people when they are all of the following EXCEPT:
D. when people accept them as their own.
People who work together every day to perform a complete unit of work are referred to as __________ teams.
B. natural work
__________ are responsible for establishing overall quality policy and for guiding the implementation and evolution of quality throughout the organization.
A. Project teams
B. Virtual teams
C. Quality improvement teams
D. Steering committees
Two basic types of problem-solving teams are __________ and cross-functional.
__________ teams are becoming important because of increasing globalization, flatter organizational structures, an increasing shift to knowledge work, and the need to bring diverse talents and expertise to complex projects and customize solutions to meet market demands.
__________ teams are chartered to perform one-time tasks such as technology implementation.
__________ are full-time Six Sigma experts who are responsible for Six Sigma strategy, training, mentoring, deployment, and results.
B. Master Black Belts
C. Black Belts
D. Green Belts
Which of the following teams is NOT usually cross-functional?
A. Leadership teams
B. Virtual teams
C. Natural work teams
Which of the following is NOT one of the criteria for team effectiveness?
A. The team must achieve its goals of quality improvement.
B. The team must have the potential for rapid adaptation to changing conditions.
C. The team must maintain or increase its strength as a unit.
D. The team must remain uninfluenced by the rest of the organization.
What is a “type 3 error?”
A. Solving the wrong problem
B. Diagnosing incorrectly
C. Delay in delivery of results
D. Handling more than what can be done
Researchers have often found a tendency among teams to turn inward, believing that their own needs, ideas, and plans are more valid than those of “outsiders.” This is referred to as:
B. power center tendency.
C. boundary spanner role.
D. ingroup-outgroup role.
A(n) __________ is an explicit, written document that offers guidelines, rules, and policies for team members.
B. team charter
C. mission statement
D. organizational manual