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1. Leaning toward a speaker is often a sign of
A. nervousness. C. sincere interest.
B. low self-esteem. D. dishonesty.
2. Mr. Jones and Mr. Swanson are talking in the break room one
day. Mr. Swanson says, “If only the phone would stop ringing for
just an hour, I’d be able to finish that report that was due yesterday.”
Mr. Jones says, “You don’t know how to manage your time,
that’s all. You should do what I do: write an outline first, then
you’ll know what you want to say, and will be able to bang out
the report in no time.” Mr. Swanson, annoyed, leaves the room.
What was wrong with Mr. Jones’ response?
A. It used stereotyping as a conversation stopper.
B. It offered unwelcome advice and criticism.
C. It diverted attention from Mr. Swanson’s difficulties.
D. It offered false reassurance that Mr. Swanson didn’t want.
3. The most productive way to handle stress is to
A. deal directly with the source.
B. ignore it and hope it goes away.
C. complain to your coworkers.
D. criticize your superiors.
4. Putting your hands on your face while you talk sends what message to your listeners?
A. You’re excited. C. You lack confidence.
B. You’re annoyed. D. You lack patience.
5. In order to appear professional, it’s a good idea to
A. participate in office gossip, to be seen as friendly and popular.
B. maintain a formal and detached manner, to be seen as “strictly business.”
C. always promise to do what you’re asked, even if you’ll have to be late.
D. be respectful of others, and maintain their privacy and your own.
6. In order to hold your listeners’ attention, it’s best to
A. keep the pitch and tone of your voice constant, so that all words are clearly heard.
B. vary the pitch, volume, and tone of your voice, to keep it interesting.
C. speak quickly, to avoid being interrupted.
D. pitch your voice higher than normal, so it carries farther.
7. Determining the key words of a speaker’s message is known as
A. key word listening. C. listening for reference.
B. reference point listening. D. listening for content.
Use the following scenario for questions 8 and 9. At a business convention, you observe two
people in conversation. The one who’s talking right now is standing erect, making strong but
controlled hand gestures, and looking directly at the other person. The other person is standing
on one leg, looking around the room. He catches your eye and quickly looks at the floor.
8. What is your likely impression of the speaker?
A. He’s confident in his message.
B. He’s nervous.
C. He’s hostile and overbearing.
D. He’s dishonest.
9. What is your likely impression of the listener?
A. He’s interested in the conversation.
B. He’s confident and relaxed.
C. He’s nervous and uninterested.
D. He’s the higher-ranking person.
10. When you’re being criticized, it’s important to
A. listen carefully. C. interrupt often.
B. defend yourself. D. criticize others.
11. Which of the following sentences is grammatically correct?
A. Us students have a lot of work to do.
B. Please return the book to us when you’ve read it.
C. Who did you sell your old car to?
D. John is a better baseball player than me.
12. After listening to a five-minute speech, the majority of people, if asked, could accurately
repeat about _______ of the words.
A. 15 percent C. 33 percent
B. 40 percent D. 50 percent
13. The rules of etiquette are
A. universal across cultures and environments.
B. meant to smooth social interactions and aid communication.
C. applicable only to situations involving formal dinners.
D. of limited usefulness in business situations.
14. The average length of continuous, direct eye contact is
A. 5-10 seconds. C. 12-15 seconds.
B. 2-3 seconds. D. 20 seconds.
15. Using verbal and nonverbal cues to interpret a speaker’s attitudes and emotions is often
referred to as listening
A. with intention. C. for intention.
B. by intention. D. to intention.
16. The nonverbal messages expressed through gestures, eye contact, and facial expressions
are called
A. trigger points. C. posturing.
B. reference points. D. body language.
17. People usually form a distinct opinion of others within the first _______ of meeting them.
A. five seconds C. five minutes
B. ten seconds D. ten minutes
18. The average speaking rate is
A. 100 words per minute. C. 140 words per minute.
B. 120 words per minute. D. 160 words per minute.
19. You’re in a meeting of the research and development team you’ve just been assigned to
work with. The team leader is describing a new product being tested, and assigns you
the task of completing this phase of development by a certain date. While she’s speaking,
you develop mental images of the product and your role in the testing process.You’re
engaging in
A. imagination. C. projection.
B. memorization. D. visualization.
20. An unwillingness to listen or agree can be communicated through
A. slumping. C. arms crossed over the chest.
B. chewing of the lips or nails. D. squinting.