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Question 1

__________ is the art and craft of communicating appropriately and persuasively; it is concerned with the ways in which written, oral, and visual information is planned, conveyed, and interpreted in particular contexts.
A. Communication
B. Good listening
C. Public speaking
D. Rhetoric
Question 2

Identifiable groups with a common, often specialized, language are known as:
A. speaking communities.
B. discourse communities.
C. practice communities.
D. peer-group communities.
Question 3

Real-time digital communication such as computer conferencing, chat rooms, or white board environments are examples of:
A. synchronous communication.
B. private, protected communication.
C. asynchronous communication.
D. inaccessible communication.
Question 4

The characteristic of communication that deals with the message’s accuracy and its validation (verifiability) is:
A. quality.
B. quantity.
C. relevance.
D. manner of presentation.
Question 5

The standardization of terminology, cultural, and readability guidelines for communication is a strategy that companies often implement called:
A. collaboration.
B. localization.
C. multiculturalism.
D. globalization.
Question 6

__________ people do many things at once, change plans often and easily, and build lifetime relationships.
A. Polychronic
B. Proxemic
C. Monochronic
D. Flexible
Question 7

According to your textbook, personal factors, such as __________, may indirectly affect a person’s professional performance.
A. age and gender
B. nationality and religion
C. race and ethnicity
D. economic circumstances
Question 8

Policy statements, organizational charts, and performance criteria as well as common practices, lore, gossip, and e-mail are ways that __________ is conveyed.
A. performance feedback
B. motivation to succeed
C. organizational culture
D. customer response
Question 9

The four purposes for professional reading are reading to assess, reading to learn, reading to learn to do, and:
A. reading to do.
B. reading to understand.
C. reading for pleasure.
D. reading to evaluate.
Question 10

Paying attention to chunked, sequenced, and emphasized information is a way to use __________ to read effectively.
A. previewing
B. scanning
C. prediction
D. visual cues
Question 11

One traditional, widely used question taxonomy uses the following six levels of questions: knowledge, comprehension, application, analysis, synthesis, and:
A. creation.
B. evaluation.
C. criticism.
D. explanation.
Question 12

Professionals who prepare documents, presentations, and visuals usually have two broad purposes: to concisely and accurately convey verifiable information and __________ this information.
A. to persuade audiences to attend to
B. to motivate audiences to listen attentively to
C. to encourage audiences to purchase
D. to influence audiences to comprehend
Question 13

__________ usually prefer explicit purposes and direct explanations; they often use information to assess, learn, learn to do, and do.
A. Professional nonexperts
B. Technicians
C. Experts
D. Generalists
Question 14

Knowing an audience’s __________ helps the communicator adjust the organization of information to increase audience receptivity and decrease audience resistance.
A. education level
B. prior knowledge
C. general working conditions
D. purpose and motivation
Question 15

Shifting the focus of the discussion and the choice of details in a message for specific audiences is an important communication skill because audiences have different:
A. levels of expertise.
B. roles in the organization.
C. attention spans.
D. needs and interests.
Question 16

In collaboration, individuals:
A. have coequal contributions.
B. have coequal responsibilities.
C. need to have some say in what responsibilities each person should assume and what approach should be taken.
D. each need to spend the same number of hours preparing for the collaboration as the other group members spend.
Question 17

__________ is/are software designed to facilitate group interaction by changing the way members plan, give and receive feedback, make decisions, and share documents.
A. Databases
B. E-mail
C. Video conferencing
D. Groupware
Question 18

__________ is a term used by cultural anthropologists to describe the underlying assumptions people make about a particular situation.
A. Perception
B. Footing
C. Awareness
D. Cultural differentiation
Question 19

According to your textbook, showing up late for meetings, never allowing discussion of anything that is not on the agenda, making yourself responsible for everything, and failing to set group goals are examples of:
A. ways to sabotage excellence in collaboration.
B. poor interpersonal skills.
C. affective conflicts.
D. cultural differences between groups.
Question 20

Substantive conflict is usually productive and involves:
A. failing to identify the roles and responsibilities of each member of the group.
B. voicing explicit disagreements and considering alternatives.
C. disrespecting your collaborators and not getting along with them.
D. disagreeing with every point in order to play “the devil’s advocate.”